Kakao News

“You’re going to get into a fight with the taxi driver.” Kakao Taxi’s 2,000 won ‘tip’ introduced, it’s crazy

Controversy is growing as Kakao T (taxi) introduces a function that can tip taxi drivers.

This year, taxi fares have risen, leading to high complaints from customers

And there is also a backlash that the taxi tip culture could be fixed altogether.

Seven out of 10 customers were found 스마트스토어상위노출 to oppose the introduction of tips.

According to a survey conducted by the consumer data platform Open Survey on the 20th

About 70% of the respondents opposed the introduction of the tip.

17.2% of the respondents said they were closer to approval, and 11.1% said they were not sure.

The perception of the introduction of the tip function as “very negative”

If you give the service’s highest score of 5 stars immediately after using the taxi call service on the Kakao T app.

Kakao Taxi explained that whether or not to pay the tip is an autonomous option for passengers

And there is no fee that the company receives. He added that if a report is received about a driver who forced the tip

The function will not be available to the taxi in question and will be refunded to passengers.

According to Kakao T, an average of about 2,000 passengers used this function per day for a week of pilot introduction of tips.

An official from Kakao T said, “When a driver provides high-quality services

The quality of service will be improved by creating a virtuous cycle structure through the experience of receiving tips,”

Adding, “We are aware that there is a risk of forcing scores and tips.”

“When a user report is received, we will block the driver’s tip payment function,” he said.

However, many customers are concerned that the user burden has increased due to the increase

In taxi fares this year and that the tip culture will stick or become semi-compulsory like the U.S.

In the United States, where the tip culture is fixed, friction is also said to occur constantly over the amount of tips.

K, an office worker who mainly uses Kakao Taxi on his way to work, said

“Although it is autonomous, it is true that there is a lot of pressure that the driver might expect.”

Meanwhile, 76.2% of passengers answered “negative” (40.5%) or “very negative”

(35.7%) when asked how the introduction of the taxi tip function will affect taxi use in the future.

It was followed by “positive” (13.0%), “not affecting at all” (8.5%), and “very positive” (2.3%).

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