Kakao Taxi Blue – 카카오택시블루
Kakao Taxi Blue – 카카오택시블루
Kakao Taxi Blue
Kakao T controversy over the introduction of expensive taxi blue and black ‘tips’… “A trick to expand affiliated taxis” vs.
“Service satisfaction will increase.”
Controversy is brewing as Kakao T introduced a service that gives tips of up to 2,000 won to taxi drivers.
The target taxis are black, model, venti, and blue, not regular taxis, but it is too much to ask consumers
To tip at a time when taxi fares are already high. In particular, the taxis subject to the tip system are
Kakao franchise taxis and some point out that it is a trick to increase the number of affiliated taxis
According to Kakao Mobility on the 26th, Kakao T started an “audit tip pilot service” on the 19th.
You can give an audit tip in addition to the usage fee,” adding, “The audit tip is the passengers’ autonomous choice.
” If you are asked for an audit tip due to coercion or consideration, please report it to Kakao T Customer Center.
Some people view the introduction of tips positively. It is explained that taxi drivers will drive safely to receive
Tips and be kind to passengers, which will eventually serve as a virtuous cycle of increasing service satisfaction.
The problem is that taxi fares subject to tips are already much higher than regular taxi fares.
For example, if the normal call is 13,000 won when traveling about 8km from downtown, it is 16,000 won for Blue
Kakao Taxi Blue
28,000 won for Venti, and 57,000 won for Black. They say that it is too much to receive additional
Tips when they are already charging high, advocating for fast dispatch and high-end taxis.
Although there are cases where IM (i.e.) taxis and Tada are also required to receive tips, they are only operated
On a small scale in some vehicles such as large ones. “The introduction of the tip system by Kakao T
Users’ eyes on the tip system are also not good. Kakao T is famous for providing services to general users.
For example, Kakao T established a customer rating system in December 2021, but there are no benefits to it.
Depending on the amount of expenditure, the customer rating was divided into five grades:
To achieve the VIP rating, you need to spend more than 300,000 won for six months.
Regarding the introduction of the tip system, there are 스마트스토어상위노출 reactions in the Internet community, such as
“Isn’t it that you’ll notice when you get off?” and “The U.S. is trying to get rid of the tip culture, so why bring it in?”
Kakao Taxi Blue
Kakao Mobility said in its tip that it will deliver all of the money except for card fees to the driver
But critics point out that it is aimed at increasing the profitability of Kakao Mobility in the end.
General taxis use Kakao T brokerage services for free, but the fee paid by affiliated taxis to Kakao is estimated to be 3.3%.
Therefore, the more affiliated taxis are distributed, the more Kakao Mobility will also earn profits.
Algorithm to drive calls to affiliated taxis. Kakao Mobility has filed an administrative lawsuit with the Fair Trade Commission against this.
The introduction of the tip system is one of the things Kakao Mobility and the affiliated taxi council discussed last year as part of the win-win plan.
At the time, taxi drivers also reportedly said, “Taxi fares have risen, but income decreases due to reduced customer demand,” adding
“I hope there will be a system that gives selective tips to motivate service improvement.
” An official from Kakao Mobility said, “The audit tip system is a pilot service, and we will examine various
Ways to expand or reduce the tip system by verifying user usage patterns and article service quality.”